Privacy Policy

How we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

OpenInfra Systems — Coimbatore, Tamilnadu, India

Effective Date: 08th July 2026

Last Updated: 08th July 2026

Contact: [email protected]

Welcome to OpenInfra Systems (“OpenInfra Systems”, “we”, “our”, or “us”). We value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our Information Technology Enabled Services (ITES), including consulting, infrastructure deployment, cloud migration, virtualization, storage, and managed support services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

OpenInfra Systems — Technical Consulting Services specializing in:

  • Enterprise Linux
  • Private Cloud Infrastructure
  • Proxmox VE & Ceph
  • MinIO Object Storage
  • HAProxy Load Balancing
  • MySQL & PostgreSQL High Availability
  • Infrastructure Migration
  • Open Source Solutions
  • Managed Infrastructure Support
  • Refurbished Enterprise Hardware

Website: https://openinfrasystems.com
Email: [email protected]
Phone: +91 73582 22022

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal Information — when you contact us, request a quotation, subscribe to updates, or engage our services, we may collect:

  • First Name & Last Name
  • Company or Organization
  • Job Title
  • Email Address
  • Phone Number
  • Country and State
  • Postal Address (where applicable)
  • Billing Information
  • GST Details (for invoicing)
  • Purchase Order Information

Technical Information — when you browse our website, we may automatically collect:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Operating System
  • Pages Visited
  • Referring Website
  • Date and Time of Access
  • Website Performance Metrics
  • Security Logs

Service Information — while providing consulting services, we may have authorized access to:

  • Server Information
  • Network Architecture
  • Infrastructure Configuration
  • System Logs
  • Storage Configuration
  • Database Configuration
  • Virtual Machine Information

We only access information necessary to perform the agreed services.

3. How We Use Your Information

We use information to:

  • Respond to enquiries
  • Prepare quotations and proposals
  • Deliver consulting services
  • Configure and maintain infrastructure
  • Provide technical support
  • Improve website performance
  • Enhance security
  • Process invoices and payments
  • Comply with legal obligations
  • Communicate service updates

We do not sell your personal information.

4. Legal Basis for Processing

Where applicable, we process information based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests, including cybersecurity, fraud prevention, and service improvement

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Remember user preferences
  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience
  • Protect against malicious activity

For more information, please review our Cookie Policy.

6. Confidential Client Information

OpenInfra Systems frequently works with confidential infrastructure and business information. We treat all client information as confidential and implement reasonable administrative, technical, and organizational safeguards to protect it.

We do not disclose client infrastructure details, credentials, or proprietary information except:

  • With the client’s written authorization
  • To comply with applicable law
  • To protect legal rights or prevent fraud
  • Where required by a competent authority

7. Information Sharing

We may share information only with:

  • Payment processors
  • Cloud hosting providers
  • Domain and SSL providers
  • Courier and logistics partners (for hardware deliveries)
  • Government authorities when legally required
  • Professional advisers such as auditors or legal counsel

We do not sell or rent personal information to third parties.

8. International Data Transfers

Where services involve international clients or cloud platforms, information may be transferred and processed outside India. We take reasonable measures to ensure that transferred information receives an appropriate level of protection.

9. Data Retention

We retain information only for as long as necessary to:

  • Provide services
  • Maintain support history
  • Meet accounting and taxation requirements
  • Resolve disputes
  • Comply with legal obligations

Information no longer required is securely deleted or anonymized where practicable.

10. Data Security

We implement reasonable security measures including, where appropriate:

  • Role-based access control
  • Multi-factor authentication
  • Encryption of sensitive communications
  • Secure administrative access
  • Firewall protection
  • Regular security updates
  • Backup and disaster recovery procedures
  • Monitoring and logging

While we strive to protect information, no method of transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of personal information where legally permissible
  • Withdraw consent where processing is based on consent
  • Object to certain processing activities

Requests may be submitted to [email protected].

12. Third-Party Websites

Our website may contain links to third-party websites, including technology vendors, social media platforms, and partner organizations. We are not responsible for the privacy practices or content of those websites.

13. Children’s Privacy

Our services are intended for businesses, professionals, educational institutions, and organizations. We do not knowingly collect personal information from children under 18 years of age.

14. Compliance

We strive to comply with applicable privacy and information security requirements, including relevant provisions of:

  • The Information Technology Act, 2000 (India)
  • Applicable rules relating to reasonable security practices
  • The Digital Personal Data Protection Act, 2023 (India), where applicable
  • Other applicable laws based on client jurisdiction and contractual obligations

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated version will be published on this page with the revised “Last Updated” date.

16. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

OpenInfra Systems
Email: [email protected]
Phone: +91 73582 22022
Website: https://openinfrasystems.com

Questions about your data?

We keep things simple and transparent. Reach out if you have any privacy or data-related questions.